The Complete Journey To Wellness Clarity • Motivation • Intention
Australian Made | 6 Essential Oil Blends | 6 Reiki-Infused Crystal Hearts | FREE Crystal Suncatcher for a Limited Time | Premium LUCYFOX Gift Box
Complete Journey to Wellness Bundle
Six Oils. Six Crystals. One Complete Daily Ritual.
FREE CRYSTAL SUNCATCHER FOR A LIMITED TIME
When I created this bundle, I wanted it to reflect the way I genuinely use essential oils and crystals in my own life.
Not as a quick fix.
Not as another complicated wellness routine.
But as small rituals throughout the day that remind me to stop, breathe, and come back to myself.
LUCYFOX was born from my own journey with natural wellness. I discovered high-grade essential oils and crystals during a time in my life when I was searching for ways to feel more grounded, reconnect with myself, and create moments of stillness amongst everything happening around me.
Sometimes it was as simple as breathing in an oil.
Holding a crystal.
Stopping for sixty seconds.
Those little rituals became part of my everyday life, and this collection is a reflection of that experience.
I wanted to create one beautiful set that could move with you through the different moments of your day.
This is the Complete Journey to Wellness.
Your Six Daily Rituals
READY + CLEAR QUARTZ
Balance • Clarity • Joy
For the beginning of your day.
Ready combines fresh Australian botanicals, beautiful florals, resin, and grounding woods in a bright aromatic blend created for your morning ritual.
Paired with Clear Quartz, traditionally associated with clarity, intention, and focus.
Roll. Breathe. Choose how you want to begin.
SUCCESS + CITRINE
Clarity • Motivation • Intention
For the moments when it's time to get moving.
Success brings together Rose Absolute, Australian botanicals, citrus, warm spice, and Blue Cypress in a vibrant aromatic blend created for moments of purpose and intention.
Paired with Citrine, traditionally associated with abundance, joy, confidence, and personal power.
Roll. Breathe. Remember what you're working towards.
RELEASE + AMETHYST
Calm • Grounding • Release
For the moments when you need to put something down.
Fresh Bergamot meets French Lavender, Nerolina, Atlas Cedarwood, and earthy Patchouli in a beautifully grounding botanical aroma.
Paired with Amethyst, traditionally associated with calm, intuition, reflection, and protection.
Roll. Breathe. Release what you don't need to carry.
ENOUGH + AMETHYST
Rest • Stillness • Calm
For the end of the day.
Enough combines French Lavender, Vetiver, Frankincense CO₂, Geranium, and Sweet Orange in a warm botanical blend created for your evening ritual.
Paired with Amethyst, traditionally associated with calm, reflection, intuition, and inner wisdom.
Roll. Breathe. Let the day finish.
OBSESSION + ROSE QUARTZ
Sensuality • Confidence • Self-Love
For the moments that are completely yours.
Warm, sensual, and deeply captivating, Obsession combines Ylang Ylang, Tobacco Absolute, Patchouli, Atlas Cedarwood, Peru Balsam, and fresh Lemon in a sophisticated botanical fragrance.
Paired with Rose Quartz, traditionally associated with love, compassion, connection, and self-love.
Roll. Breathe. Remember who you are.
MIND RELIEF + GREEN AVENTURINE
Clear • Cool • Reset
For those moments when your head feels full and you just want a minute.
Fresh Peppermint and Wintergreen meet Australian Lavender, Roman Chamomile, Lemon, and Frankincense CO₂ in a beautifully cooling, minty botanical aroma.
Paired with Green Aventurine, traditionally associated with growth, opportunity, optimism, and new beginnings.
Roll. Breathe. Reset.
Six Natural Crystal Hearts
The crystals in this collection are something I care deeply about.
Each natural crystal heart is consciously sourced and individually chosen to complement the intention behind its essential oil ritual.
Before leaving our studio, every crystal heart is professionally infused with Reiki energy by an experienced Reiki Practitioner.
Inside your collection you'll receive:
• 2 x Natural Amethyst Hearts
• 1 x Natural Clear Quartz Heart
• 1 x Natural Citrine Heart
• 1 x Natural Rose Quartz Heart
• 1 x Natural Green Aventurine Heart
Because these are genuine natural crystals, variations in colour, clarity, inclusions, shape, and natural markings are part of their beauty.
FREE Crystal Suncatcher
For a limited time, your Complete Journey to Wellness Bundle also includes a FREE LUCYFOX Crystal Suncatcher.
Hang it indoors near a sunny window and watch as the faceted glass catches direct sunlight and sends beautiful little rainbows through your space.
It's our gift to you and the finishing touch to a collection created around bringing small, beautiful rituals into your everyday life.
Available for a limited time only.
What's Included
• 1 x Ready Essential Oil Blend, 10ml
• 1 x Success Essential Oil Blend, 10ml
• 1 x Release Essential Oil Blend, 10ml
• 1 x Enough Essential Oil Blend, 10ml
• 1 x Obsession Essential Oil Blend, 10ml
• 1 x Mind Relief Essential Oil Blend, 10ml
• 6 x Natural Reiki-Infused Crystal Hearts
• 1 x FREE Crystal Suncatcher, limited time only
• Premium LUCYFOX Gift Box
Created by Experience
Every LUCYFOX Essential Oil Blend is thoughtfully formulated in the Byron Bay Hinterland by an experienced Clinical Aromatherapist, Aromatic Medicine Practitioner, and Cosmetic Chemist with more than 25 years of experience.
Our essential oil rollers are proudly Australian made in small batches using carefully selected botanical ingredients.
Each blend is made in a nourishing carrier oil base and contains no alcohol.
How to Use
Choose the blend that fits the moment you're in.
Apply gently to your wrists and neck pulse points.
Pause.
Breathe in the botanical aroma.
Give yourself a moment.
Then continue with your day.
For me, wellness has never been about perfection.
It's not about adding another complicated routine to an already busy life.
It's about creating small moments that belong to you.
A breath before the day begins.
A pause when everything feels like a lot.
A reminder of what you're working towards.
A moment to reconnect with yourself.
And permission to finally let the day end.
That's what I wanted this collection to become.
Six oils. Six crystals. Six different moments.
One journey back to yourself.
Ready Essential Oil Ingredients
Helianthus Annuus Seed Oil (Sunflower Oil), Cocos Nucifera (Fractionated Coconut) Oil, Prunus Armeniaca Kernel Oil (Apricot Oil Refined), Simmondsia Chinensis Seed Oil (Jojoba Oil Aust), Camellia Oleifera Seed Oil (Camellia Oil), Leptospermum Petersonii Oil (Pineapple Myrtle®, CT Alpha-Pinene), Tocopherol (Mixed Tocopherols), Banksia Serrata Flower Extract (Banksia Extract), Terminalia Ferdinandiana Fruit Extract (Kakadu Plum Extract), Jasminum Grandiflorum Flower Extract (Jasmine Absolute), Cananga Odorata Flower Oil (Ylang Ylang Complete), Eucalyptus Staigeriana Branch/Leaf Oil (Eucalyptus Lemon Ironbark), Boswellia Carterii Resin Extract (Frankincense CO₂), Bursera Graveolens Wood Oil (Palo Santo).
Success Essential Oil Ingredients
Helianthus Annuus Seed Oil (Sunflower Oil), Cocos Nucifera (Fractionated Coconut) Oil, Prunus Armeniaca Kernel Oil (Apricot Oil Refined), Simmondsia Chinensis Seed Oil (Jojoba Oil Aust), Camellia Oleifera Seed Oil (Camellia Oil), Tocopherol (Mixed Tocopherols), Callitris Columellaris Wood Oil (Blue Cypress), Eucalyptus Dives Leaf Oil (Eucalyptus Dives), Banksia Serrata Flower Extract (Banksia Extract), Terminalia Ferdinandiana Fruit Extract (Kakadu Plum Extract), Citrus Reticulata Peel Oil (Mandarin Red), Rosa Damascena Flower Extract (Rose Absolute), Eugenia Caryophyllus Bud Oil (Clove Bud), Backhousia Citriodora Leaf Oil (Lemon Myrtle).
Enough Essential Oil Ingredients
Helianthus Annuus Seed Oil (Sunflower Oil), Cocos Nucifera (Fractionated Coconut) Oil, Prunus Armeniaca Kernel Oil (Apricot Oil Refined), Simmondsia Chinensis Seed Oil (Jojoba Oil Aust), Camellia Oleifera Seed Oil (Camellia Oil), Tocopherol (Mixed Tocopherols), Boswellia Carterii Resin Extract (Frankincense CO₂), Pelargonium Graveolens Leaf Oil (Geranium), Vetiveria Zizanoides Root Oil (Vetiver), Banksia Serrata Flower Extract (Banksia Extract), Terminalia Ferdinandiana Fruit Extract (Kakadu Plum Extract), Lavandula Angustifolia Flower Oil (French Lavender), Citrus Sinensis Peel Oil Expressed (Sweet Orange).
Release Essential Oil Ingredients
Helianthus Annuus Seed Oil (Sunflower Oil), Cocos Nucifera (Fractionated Coconut) Oil, Prunus Armeniaca Kernel Oil (Apricot Oil Refined), Citrus Aurantium Bergamia Fruit Oil (Bergamot Steam, FCF), Simmondsia Chinensis Seed Oil (Jojoba Oil Aust), Camellia Oleifera Seed Oil (Camellia Oil), Tocopherol (Mixed Tocopherols), Banksia Serrata Flower Extract (Banksia Extract), Terminalia Ferdinandiana Fruit Extract (Kakadu Plum Extract), Cedrus Atlantica Wood Oil (Atlas Cedar), Lavandula Angustifolia Flower Oil (French Lavender), Melaleuca Quinquenervia Leaf Oil (Nerolina, CT Nerolidol), Pogostemon Cablin Leaf Oil (Patchouli).
Obsession Essential Oil Ingredients
Helianthus Annuus Seed Oil (Sunflower Oil), Cocos Nucifera (Fractionated Coconut) Oil, Prunus Armeniaca Kernel Oil (Apricot Oil Refined), Simmondsia Chinensis Seed Oil (Jojoba Oil Aust), Camellia Oleifera Seed Oil (Camellia Oil), Tocopherol (Mixed Tocopherols), Citrus Limon Peel Oil (Lemon, Steam), Cedrus Atlantica Wood Oil (Atlas Cedarwood), Banksia Serrata Flower Extract (Banksia Extract), Terminalia Ferdinandiana Fruit Extract (Kakadu Plum Extract), Cananga Odorata Flower Oil (Ylang Ylang Complete), Nicotiana Tabacum Leaves Absolute (Tobacco Absolute), Pogostemon Cablin Leaf Oil (Patchouli), Myroxylon Balsamum Pereirae Balsam Oil (Peru Balsam).
Mind Relief Essential Oil Ingredients
Helianthus Annuus Seed Oil (Sunflower Oil), Cocos Nucifera (Fractionated Coconut) Oil, Lavandula Angustifolia Flower Oil (Lavender, Australian), Prunus Armeniaca Kernel Oil (Apricot Oil Refined), Camellia Oleifera Seed Oil (Camellia Oil), Simmondsia Chinensis Seed Oil (Jojoba Oil), Tocopherol (Mixed Tocopherols), Banksia Serrata Flower Extract (Banksia Flower), Terminalia Ferdinandiana Fruit Extract (Kakadu Plum Fruit), Anthemis Nobilis Flower Oil (Roman Chamomile), Boswellia Carterii Resin Extract (Frankincense CO₂), Mentha Arvensis Leaf Oil (Peppermint, Corn Mint), Citrus Limon Peel Oil (Lemon Oil), Gaultheria Procumbens Leaf Oil (Wintergreen Oil).
Please Note
Natural crystals vary in colour, clarity, inclusions, shape, and markings. These variations are expected and make every crystal individual.
Crystal and Reiki information reflects traditional and personal spiritual practices and beliefs. Individual beliefs and experiences vary.
Safety & Important Information
For external use only.
Apply essential oil rollers to wrist and neck pulse points. Avoid contact with eyes, face, and sensitive areas. Discontinue use if irritation occurs. Keep out of reach of children. Store below 30°C and away from direct sunlight.
This product has not been evaluated or approved by the Therapeutic Goods Administration (TGA). It is not intended to diagnose, treat, cure, or prevent any disease or medical condition.
LUCYFOX Essential Oil Blends are intended to be enjoyed as personal aromatic and everyday wellbeing rituals. Individual experiences with aroma may vary.
The complimentary suncatcher is designed for indoor use only.
Australian Made | 6 Essential Oil Blends | 6 Reiki-Infused Crystal Hearts | FREE Crystal Suncatcher for a Limited Time | Premium LUCYFOX Gift Box
Complete Journey to Wellness Bundle
Six Oils. Six Crystals. One Complete Daily Ritual.
FREE CRYSTAL SUNCATCHER FOR A LIMITED TIME
When I created this bundle, I wanted it to reflect the way I genuinely use essential oils and crystals in my own life.
Not as a quick fix.
Not as another complicated wellness routine.
But as small rituals throughout the day that remind me to stop, breathe, and come back to myself.
LUCYFOX was born from my own journey with natural wellness. I discovered high-grade essential oils and crystals during a time in my life when I was searching for ways to feel more grounded, reconnect with myself, and create moments of stillness amongst everything happening around me.
Sometimes it was as simple as breathing in an oil.
Holding a crystal.
Stopping for sixty seconds.
Those little rituals became part of my everyday life, and this collection is a reflection of that experience.
I wanted to create one beautiful set that could move with you through the different moments of your day.
This is the Complete Journey to Wellness.
Your Six Daily Rituals
READY + CLEAR QUARTZ
Balance • Clarity • Joy
For the beginning of your day.
Ready combines fresh Australian botanicals, beautiful florals, resin, and grounding woods in a bright aromatic blend created for your morning ritual.
Paired with Clear Quartz, traditionally associated with clarity, intention, and focus.
Roll. Breathe. Choose how you want to begin.
SUCCESS + CITRINE
Clarity • Motivation • Intention
For the moments when it's time to get moving.
Success brings together Rose Absolute, Australian botanicals, citrus, warm spice, and Blue Cypress in a vibrant aromatic blend created for moments of purpose and intention.
Paired with Citrine, traditionally associated with abundance, joy, confidence, and personal power.
Roll. Breathe. Remember what you're working towards.
RELEASE + AMETHYST
Calm • Grounding • Release
For the moments when you need to put something down.
Fresh Bergamot meets French Lavender, Nerolina, Atlas Cedarwood, and earthy Patchouli in a beautifully grounding botanical aroma.
Paired with Amethyst, traditionally associated with calm, intuition, reflection, and protection.
Roll. Breathe. Release what you don't need to carry.
ENOUGH + AMETHYST
Rest • Stillness • Calm
For the end of the day.
Enough combines French Lavender, Vetiver, Frankincense CO₂, Geranium, and Sweet Orange in a warm botanical blend created for your evening ritual.
Paired with Amethyst, traditionally associated with calm, reflection, intuition, and inner wisdom.
Roll. Breathe. Let the day finish.
OBSESSION + ROSE QUARTZ
Sensuality • Confidence • Self-Love
For the moments that are completely yours.
Warm, sensual, and deeply captivating, Obsession combines Ylang Ylang, Tobacco Absolute, Patchouli, Atlas Cedarwood, Peru Balsam, and fresh Lemon in a sophisticated botanical fragrance.
Paired with Rose Quartz, traditionally associated with love, compassion, connection, and self-love.
Roll. Breathe. Remember who you are.
MIND RELIEF + GREEN AVENTURINE
Clear • Cool • Reset
For those moments when your head feels full and you just want a minute.
Fresh Peppermint and Wintergreen meet Australian Lavender, Roman Chamomile, Lemon, and Frankincense CO₂ in a beautifully cooling, minty botanical aroma.
Paired with Green Aventurine, traditionally associated with growth, opportunity, optimism, and new beginnings.
Roll. Breathe. Reset.
Six Natural Crystal Hearts
The crystals in this collection are something I care deeply about.
Each natural crystal heart is consciously sourced and individually chosen to complement the intention behind its essential oil ritual.
Before leaving our studio, every crystal heart is professionally infused with Reiki energy by an experienced Reiki Practitioner.
Inside your collection you'll receive:
• 2 x Natural Amethyst Hearts
• 1 x Natural Clear Quartz Heart
• 1 x Natural Citrine Heart
• 1 x Natural Rose Quartz Heart
• 1 x Natural Green Aventurine Heart
Because these are genuine natural crystals, variations in colour, clarity, inclusions, shape, and natural markings are part of their beauty.
FREE Crystal Suncatcher
For a limited time, your Complete Journey to Wellness Bundle also includes a FREE LUCYFOX Crystal Suncatcher.
Hang it indoors near a sunny window and watch as the faceted glass catches direct sunlight and sends beautiful little rainbows through your space.
It's our gift to you and the finishing touch to a collection created around bringing small, beautiful rituals into your everyday life.
Available for a limited time only.
What's Included
• 1 x Ready Essential Oil Blend, 10ml
• 1 x Success Essential Oil Blend, 10ml
• 1 x Release Essential Oil Blend, 10ml
• 1 x Enough Essential Oil Blend, 10ml
• 1 x Obsession Essential Oil Blend, 10ml
• 1 x Mind Relief Essential Oil Blend, 10ml
• 6 x Natural Reiki-Infused Crystal Hearts
• 1 x FREE Crystal Suncatcher, limited time only
• Premium LUCYFOX Gift Box
Created by Experience
Every LUCYFOX Essential Oil Blend is thoughtfully formulated in the Byron Bay Hinterland by an experienced Clinical Aromatherapist, Aromatic Medicine Practitioner, and Cosmetic Chemist with more than 25 years of experience.
Our essential oil rollers are proudly Australian made in small batches using carefully selected botanical ingredients.
Each blend is made in a nourishing carrier oil base and contains no alcohol.
How to Use
Choose the blend that fits the moment you're in.
Apply gently to your wrists and neck pulse points.
Pause.
Breathe in the botanical aroma.
Give yourself a moment.
Then continue with your day.
For me, wellness has never been about perfection.
It's not about adding another complicated routine to an already busy life.
It's about creating small moments that belong to you.
A breath before the day begins.
A pause when everything feels like a lot.
A reminder of what you're working towards.
A moment to reconnect with yourself.
And permission to finally let the day end.
That's what I wanted this collection to become.
Six oils. Six crystals. Six different moments.
One journey back to yourself.
Ready Essential Oil Ingredients
Helianthus Annuus Seed Oil (Sunflower Oil), Cocos Nucifera (Fractionated Coconut) Oil, Prunus Armeniaca Kernel Oil (Apricot Oil Refined), Simmondsia Chinensis Seed Oil (Jojoba Oil Aust), Camellia Oleifera Seed Oil (Camellia Oil), Leptospermum Petersonii Oil (Pineapple Myrtle®, CT Alpha-Pinene), Tocopherol (Mixed Tocopherols), Banksia Serrata Flower Extract (Banksia Extract), Terminalia Ferdinandiana Fruit Extract (Kakadu Plum Extract), Jasminum Grandiflorum Flower Extract (Jasmine Absolute), Cananga Odorata Flower Oil (Ylang Ylang Complete), Eucalyptus Staigeriana Branch/Leaf Oil (Eucalyptus Lemon Ironbark), Boswellia Carterii Resin Extract (Frankincense CO₂), Bursera Graveolens Wood Oil (Palo Santo).
Success Essential Oil Ingredients
Helianthus Annuus Seed Oil (Sunflower Oil), Cocos Nucifera (Fractionated Coconut) Oil, Prunus Armeniaca Kernel Oil (Apricot Oil Refined), Simmondsia Chinensis Seed Oil (Jojoba Oil Aust), Camellia Oleifera Seed Oil (Camellia Oil), Tocopherol (Mixed Tocopherols), Callitris Columellaris Wood Oil (Blue Cypress), Eucalyptus Dives Leaf Oil (Eucalyptus Dives), Banksia Serrata Flower Extract (Banksia Extract), Terminalia Ferdinandiana Fruit Extract (Kakadu Plum Extract), Citrus Reticulata Peel Oil (Mandarin Red), Rosa Damascena Flower Extract (Rose Absolute), Eugenia Caryophyllus Bud Oil (Clove Bud), Backhousia Citriodora Leaf Oil (Lemon Myrtle).
Enough Essential Oil Ingredients
Helianthus Annuus Seed Oil (Sunflower Oil), Cocos Nucifera (Fractionated Coconut) Oil, Prunus Armeniaca Kernel Oil (Apricot Oil Refined), Simmondsia Chinensis Seed Oil (Jojoba Oil Aust), Camellia Oleifera Seed Oil (Camellia Oil), Tocopherol (Mixed Tocopherols), Boswellia Carterii Resin Extract (Frankincense CO₂), Pelargonium Graveolens Leaf Oil (Geranium), Vetiveria Zizanoides Root Oil (Vetiver), Banksia Serrata Flower Extract (Banksia Extract), Terminalia Ferdinandiana Fruit Extract (Kakadu Plum Extract), Lavandula Angustifolia Flower Oil (French Lavender), Citrus Sinensis Peel Oil Expressed (Sweet Orange).
Release Essential Oil Ingredients
Helianthus Annuus Seed Oil (Sunflower Oil), Cocos Nucifera (Fractionated Coconut) Oil, Prunus Armeniaca Kernel Oil (Apricot Oil Refined), Citrus Aurantium Bergamia Fruit Oil (Bergamot Steam, FCF), Simmondsia Chinensis Seed Oil (Jojoba Oil Aust), Camellia Oleifera Seed Oil (Camellia Oil), Tocopherol (Mixed Tocopherols), Banksia Serrata Flower Extract (Banksia Extract), Terminalia Ferdinandiana Fruit Extract (Kakadu Plum Extract), Cedrus Atlantica Wood Oil (Atlas Cedar), Lavandula Angustifolia Flower Oil (French Lavender), Melaleuca Quinquenervia Leaf Oil (Nerolina, CT Nerolidol), Pogostemon Cablin Leaf Oil (Patchouli).
Obsession Essential Oil Ingredients
Helianthus Annuus Seed Oil (Sunflower Oil), Cocos Nucifera (Fractionated Coconut) Oil, Prunus Armeniaca Kernel Oil (Apricot Oil Refined), Simmondsia Chinensis Seed Oil (Jojoba Oil Aust), Camellia Oleifera Seed Oil (Camellia Oil), Tocopherol (Mixed Tocopherols), Citrus Limon Peel Oil (Lemon, Steam), Cedrus Atlantica Wood Oil (Atlas Cedarwood), Banksia Serrata Flower Extract (Banksia Extract), Terminalia Ferdinandiana Fruit Extract (Kakadu Plum Extract), Cananga Odorata Flower Oil (Ylang Ylang Complete), Nicotiana Tabacum Leaves Absolute (Tobacco Absolute), Pogostemon Cablin Leaf Oil (Patchouli), Myroxylon Balsamum Pereirae Balsam Oil (Peru Balsam).
Mind Relief Essential Oil Ingredients
Helianthus Annuus Seed Oil (Sunflower Oil), Cocos Nucifera (Fractionated Coconut) Oil, Lavandula Angustifolia Flower Oil (Lavender, Australian), Prunus Armeniaca Kernel Oil (Apricot Oil Refined), Camellia Oleifera Seed Oil (Camellia Oil), Simmondsia Chinensis Seed Oil (Jojoba Oil), Tocopherol (Mixed Tocopherols), Banksia Serrata Flower Extract (Banksia Flower), Terminalia Ferdinandiana Fruit Extract (Kakadu Plum Fruit), Anthemis Nobilis Flower Oil (Roman Chamomile), Boswellia Carterii Resin Extract (Frankincense CO₂), Mentha Arvensis Leaf Oil (Peppermint, Corn Mint), Citrus Limon Peel Oil (Lemon Oil), Gaultheria Procumbens Leaf Oil (Wintergreen Oil).
Please Note
Natural crystals vary in colour, clarity, inclusions, shape, and markings. These variations are expected and make every crystal individual.
Crystal and Reiki information reflects traditional and personal spiritual practices and beliefs. Individual beliefs and experiences vary.
Safety & Important Information
For external use only.
Apply essential oil rollers to wrist and neck pulse points. Avoid contact with eyes, face, and sensitive areas. Discontinue use if irritation occurs. Keep out of reach of children. Store below 30°C and away from direct sunlight.
This product has not been evaluated or approved by the Therapeutic Goods Administration (TGA). It is not intended to diagnose, treat, cure, or prevent any disease or medical condition.
LUCYFOX Essential Oil Blends are intended to be enjoyed as personal aromatic and everyday wellbeing rituals. Individual experiences with aroma may vary.
The complimentary suncatcher is designed for indoor use only.
RETURNS
Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
To complete your return, we require a receipt or proof of purchase.
Please do not send your purchase back to the manufacturer. Message us at customerservice@lucyfox.com.au, so we can guide you with the return process.
There are certain situations where only partial refunds are granted: (if applicable)
* Any item not in its original condition, is damaged or missing parts for reasons not due to our error.
* Any item that is returned more than 30 days after delivery
REFUNDS (IF APPLICABLE)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
LATE OR MISSING REFUNDS (IF APPLICABLE)
If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at customerservice@lucyfox.com.au
SALE ITEMS (IF APPLICABLE)
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.
EXCHANGES (IF APPLICABLE)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at customerservice@lucyfox.com.au.
Please do not send your purchase back to the manufacturer. Message us at customerservice@lucyfox.com.au, so we can guide you with the return process.
Return postage from you to us is at your expense.
GIFTS
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.
If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and they will find out about your return.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund. There are exceptions but this needs to be discussed via customerservice@lucyfox.com.au
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
If you are shipping an item over $75, you should consider using a traceable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
MISSING ITEMS
- A photo of the label on the box showing the parcel weight
- A photo of all items received
- A photo of all the barcodes in the parcel
- The size of the box
If this is approved, a credit will be given to your account via a code to use on your next purchase.
