RETURNS
Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
To complete your return, we require a receipt or proof of purchase.
Please do not send your purchase back to the manufacturer. Message us at customerservice@lucyfox.com.au, so we can guide you with the return process.
There are certain situations where only partial refunds are granted: (if applicable)
* Any item not in its original condition, is damaged or missing parts for reasons not due to our error.
* Any item that is returned more than 30 days after delivery
REFUNDS (IF APPLICABLE)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
LATE OR MISSING REFUNDS (IF APPLICABLE)
If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at customerservice@lucyfox.com.au
SALE ITEMS (IF APPLICABLE)
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.
EXCHANGES (IF APPLICABLE)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at customerservice@lucyfox.com.au.
Please do not send your purchase back to the manufacturer. Message us at customerservice@lucyfox.com.au, so we can guide you with the return process.
Return postage from you to us is at your expense.
GIFTS
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.
If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and they will find out about your return.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund. There are exceptions but this needs to be discussed via customerservice@lucyfox.com.au
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
If you are shipping an item over $75, you should consider using a traceable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
MISSING ITEMS
- A photo of the label on the box showing the parcel weight
- A photo of all items received
- A photo of all the barcodes in the parcel
- The size of the box
If this is approved, a credit will be given to your account via a code to use on your next purchase.
Customer Reviews
I received this roller in one of the mystery box and I am absolutely loving it. The beautiful aroma this blend gives once applied is so lovely. It is also is a wonderful blend to keep me creative. This bottle lives on my craft desk. 💕
This being my second order with these beautiful oils, always beautiful packaging, beautiful crystal that accompanies the oil. Oil smells amazing, glides on easily feels good. Loving them
I have wanted this for sometime but was concerned I didnt want to feel busy, now I used it for the 1st time today im not sure if what I felt is the idea but it felt good, it stopped the noise , the busy thoughts . My mind constantly going. It totally quietened my mind and I spent 5 hrs on my project with nothing but the occasional floating past thoughts. If this is heat its meant to do , well dip me in it . Now as I said I never used thus as I worried it made you feel race. But it was complete opposite just clear now I have no idea if this is what's supposed to happen . But if it is this bottle like all of the others has really saved me . I actually manifested so hard to get this in my manifestation box and it came with 3 other things I asked the universe for two in different ways but I was quite shocked and mega happy
SUCCESS has a beautiful mind clearing fragrance. The small bottle fits easily into my pocket for easy access for top ups. Helping to keep me focused on one task at a time.
This was a gift as well.
