Vitality & Flow Bundle Vitality • Balance • Flow
Australian Made | 5 Essential Oil Blends | 5 Reiki-Infused Crystal Hearts | FREE Crystal Suncatcher | Limited Time Only
Vitality & Flow Bundle
From Morning Intention to Evening Stillness.
LIMITED OFFER
Receive our BRAND-NEW Colourful Fluorite Natural Crystal Suncatcher FREE with your Vitality & Flow Bundle for a limited time.
Five essential oil blends.
Five natural crystal hearts.
And one beautiful new LUCYFOX Crystal Suncatcher created to bring colour, light, and crystal beauty into your home.
The Vitality & Flow Bundle was created around the natural rhythm of your day.
Ready for the morning.
Success for the moments when you're working towards something.
Release for when you need to put something down.
Obsession for reconnecting with yourself.
And Enough when it's finally time to slow everything down.
No complicated routine.
Simply choose what fits the moment you're in.
READY + CLEAR QUARTZ
Balance • Clarity • Joy
Your Morning Ritual
Ready is where the day begins.
Fresh Australian botanicals meet beautiful florals, resin, and grounding woods in a bright aromatic blend featuring Pineapple Myrtle®, Eucalyptus Lemon Ironbark, Jasmine Absolute, Ylang Ylang, Frankincense CO₂, and Palo Santo.
Aromatic Profile
Fresh • Zesty • Floral • Woody
Paired with Clear Quartz
Clear Quartz is traditionally associated with clarity, intention, focus, and amplification.
Roll. Breathe. Choose how you want to begin.
SUCCESS + YELLOW JADE
Clarity • Motivation • Intention
Your Focus & Intention Ritual
Success combines Australian Lemon Myrtle, Mandarin Red, Rose Absolute, Eucalyptus Dives, Clove Bud, and Blue Cypress in a vibrant daytime aroma.
Aromatic Profile
Citrus • Floral • Spiced • Woody
Paired with Yellow Jade
Yellow Jade is traditionally associated with confidence, wisdom, optimism, abundance, and good fortune.
Roll. Breathe. Remember what you're working towards.
RELEASE + AMETHYST
Calm • Grounding • Release
Your Pause & Reset Ritual
Fresh Bergamot meets French Lavender, Nerolina, Atlas Cedarwood, and earthy Patchouli in a beautifully grounding botanical aroma.
Release was created for the moments when everything feels busy and you simply want to stop, breathe, and reconnect with yourself.
Aromatic Profile
Floral • Sweet • Earthy • Woody
Paired with Amethyst
Amethyst is traditionally associated with calm, intuition, reflection, and protection.
Roll. Breathe. Release what you don't need to carry.
OBSESSION + ROSE QUARTZ
Sensuality • Confidence • Self-Love
Your Self-Connection Ritual
Warm, sensual, and deeply captivating.
Obsession brings together Ylang Ylang, Tobacco Absolute, Patchouli, Atlas Cedarwood, Peru Balsam, and fresh Lemon in a sophisticated botanical fragrance created for the moments that are completely yours.
Aromatic Profile
Sweet • Floral • Woody • Balsamic
Paired with Rose Quartz
Rose Quartz is traditionally associated with love, compassion, harmony, connection, and self-love.
Roll. Breathe. Remember who you are.
ENOUGH + AMETHYST
Rest • Stillness • Calm
Your Evening Ritual
Enough is for the moment the day finally gets quiet.
French Lavender, Vetiver, Frankincense CO₂, Geranium, and Sweet Orange create a soft botanical aroma with floral, earthy, and citrus notes.
Aromatic Profile
Floral • Soft • Earthy • Citrus
Paired with Amethyst
Amethyst is traditionally associated with calm, intuition, reflection, and inner wisdom.
Roll. Breathe. Let the day finish.
Your Five Reiki-Infused Crystal Hearts
Every oil in your Vitality & Flow Bundle comes with its own natural crystal heart, intentionally selected to complement the ritual behind the blend.
Before leaving our studio, each crystal heart is professionally infused with Reiki energy by an experienced Reiki Practitioner.
You'll receive:
• 1 x Clear Quartz Heart with Ready
• 1 x Yellow Jade Heart with Success
• 1 x Amethyst Heart with Release
• 1 x Rose Quartz Heart with Obsession
• 1 x Amethyst Heart with Enough
Five oils.
Five crystals.
Five different intentions to move with you throughout your day.
Something completely new is joining this bundle.
Hang your suncatcher indoors opposite a sunny window and allow the faceted glass to catch direct sunlight, sending beautiful little rainbows through your room.
Why You'll Love the Vitality & Flow Bundle
• Five full-size 10ml LUCYFOX Essential Oil Blends
• Five completely different aromatic rituals
• Five natural crystal hearts
• Crystal hearts professionally Reiki infused
• Proudly Australian made essential oil blends
• Formulated in the Byron Bay Hinterland
• Created by an experienced Clinical Aromatherapist, Aromatic Medicine Practitioner & Cosmetic Chemist
• Crafted in small batches
• Predominantly Australian botanicals
• No alcohol
• FREE brand-new Colourful Fluorite Natural Crystal Suncatcher for a limited time
What's Included
• 1 x Ready Essential Oil Blend, 10ml
• 1 x Success Essential Oil Blend, 10ml
• 1 x Release Essential Oil Blend, 10ml
• 1 x Obsession Essential Oil Blend, 10ml
• 1 x Enough Essential Oil Blend, 10ml
• 1 x Natural Clear Quartz Heart
• 1 x Natural Yellow Jade Heart
• 2 x Natural Amethyst Hearts
• 1 x Natural Rose Quartz Heart
• 1 x FREE Natural Crystal Suncatcher, limited time only
The Vitality & Flow Ritual
Morning.
Ready.
When it's time to get moving.
Success.
When you need a moment.
Release.
When you want to reconnect with yourself.
Obsession.
And when the day is finally done.
Enough.
You don't need the same thing from morning until night.
Vitality & Flow gives you five different rituals so you can choose what fits the moment you're actually in.
Roll.
Breathe.
Reconnect.
Then continue.
Created by Experience
Every LUCYFOX Essential Oil Blend is thoughtfully formulated in the Byron Bay Hinterland by an experienced Clinical Aromatherapist, Aromatic Medicine Practitioner, and Cosmetic Chemist with more than 25 years of experience.
Our essential oil rollers are proudly Australian made in small batches using carefully selected botanical ingredients, including predominantly Australian botanicals.
There is no alcohol in our essential oil rollers.
Ready Essential Oil Ingredients
Helianthus Annuus Seed Oil (Sunflower Oil), Cocos Nucifera (Fractionated Coconut) Oil, Prunus Armeniaca Kernel Oil (Apricot Oil Refined), Simmondsia Chinensis Seed Oil (Jojoba Oil Aust), Camellia Oleifera Seed Oil (Camellia Oil), Leptospermum Petersonii Oil (Pineapple Myrtle®, CT Alpha-Pinene), Tocopherol (Mixed Tocopherols), Banksia Serrata Flower Extract (Banksia Extract), Terminalia Ferdinandiana Fruit Extract (Kakadu Plum Extract), Jasminum Grandiflorum Flower Extract (Jasmine Absolute), Cananga Odorata Flower Oil (Ylang Ylang Complete), Eucalyptus Staigeriana Branch/Leaf Oil (Eucalyptus Lemon Ironbark), Boswellia Carterii Resin Extract (Frankincense CO₂), Bursera Graveolens Wood Oil (Palo Santo).
Success Essential Oil Ingredients
Helianthus Annuus Seed Oil (Sunflower Oil), Cocos Nucifera (Fractionated Coconut) Oil, Prunus Armeniaca Kernel Oil (Apricot Oil Refined), Simmondsia Chinensis Seed Oil (Jojoba Oil Aust), Camellia Oleifera Seed Oil (Camellia Oil), Tocopherol (Mixed Tocopherols), Callitris Columellaris Wood Oil (Blue Cypress), Eucalyptus Dives Leaf Oil (Eucalyptus Dives), Banksia Serrata Flower Extract (Banksia Extract), Terminalia Ferdinandiana Fruit Extract (Kakadu Plum Extract), Citrus Reticulata Peel Oil (Mandarin Red), Rosa Damascena Flower Extract (Rose Absolute), Eugenia Caryophyllus Bud Oil (Clove Bud), Backhousia Citriodora Leaf Oil (Lemon Myrtle).
Release Essential Oil Ingredients
Helianthus Annuus Seed Oil (Sunflower Oil), Cocos Nucifera (Fractionated Coconut) Oil, Prunus Armeniaca Kernel Oil (Apricot Oil Refined), Citrus Aurantium Bergamia Fruit Oil (Bergamot Steam, FCF), Simmondsia Chinensis Seed Oil (Jojoba Oil Aust), Camellia Oleifera Seed Oil (Camellia Oil), Tocopherol (Mixed Tocopherols), Banksia Serrata Flower Extract (Banksia Extract), Terminalia Ferdinandiana Fruit Extract (Kakadu Plum Extract), Cedrus Atlantica Wood Oil (Atlas Cedar), Lavandula Angustifolia Flower Oil (French Lavender), Melaleuca Quinquenervia Leaf Oil (Nerolina, CT Nerolidol), Pogostemon Cablin Leaf Oil (Patchouli).
Obsession Essential Oil Ingredients
Helianthus Annuus Seed Oil (Sunflower Oil), Cocos Nucifera (Fractionated Coconut) Oil, Prunus Armeniaca Kernel Oil (Apricot Oil Refined), Simmondsia Chinensis Seed Oil (Jojoba Oil Aust), Camellia Oleifera Seed Oil (Camellia Oil), Tocopherol (Mixed Tocopherols), Citrus Limon Peel Oil (Lemon, Steam), Cedrus Atlantica Wood Oil (Atlas Cedarwood), Banksia Serrata Flower Extract (Banksia Extract), Terminalia Ferdinandiana Fruit Extract (Kakadu Plum Extract), Cananga Odorata Flower Oil (Ylang Ylang Complete), Nicotiana Tabacum Leaves Absolute (Tobacco Absolute), Pogostemon Cablin Leaf Oil (Patchouli), Myroxylon Balsamum Pereirae Balsam Oil (Peru Balsam).
Enough Essential Oil Ingredients
Helianthus Annuus Seed Oil (Sunflower Oil), Cocos Nucifera (Fractionated Coconut) Oil, Prunus Armeniaca Kernel Oil (Apricot Oil Refined), Simmondsia Chinensis Seed Oil (Jojoba Oil Aust), Camellia Oleifera Seed Oil (Camellia Oil), Tocopherol (Mixed Tocopherols), Boswellia Carterii Resin Extract (Frankincense CO₂), Pelargonium Graveolens Leaf Oil (Geranium), Vetiveria Zizanoides Root Oil (Vetiver), Banksia Serrata Flower Extract (Banksia Extract), Terminalia Ferdinandiana Fruit Extract (Kakadu Plum Extract), Lavandula Angustifolia Flower Oil (French Lavender), Citrus Sinensis Peel Oil Expressed (Sweet Orange).
Please Note
The crystals have natural variations in colour, clarity, inclusions, shape, pattern, and markings are expected and make every piece individual.
Crystal and Reiki information reflects traditional and personal spiritual practices and beliefs. Individual beliefs and experiences vary.
Safety & Important Information
For external use only.
Apply essential oil rollers to wrist and neck pulse points. Avoid contact with eyes and sensitive areas. Discontinue use if irritation occurs. Keep out of reach of children. Store below 30°C and away from direct sunlight.
This product has not been evaluated or approved by the Therapeutic Goods Administration (TGA). It is not intended to diagnose, treat, cure, or prevent any disease or medical condition.
LUCYFOX Essential Oil Blends are intended to be enjoyed as personal aromatic and everyday wellbeing rituals. Individual experiences with aroma may vary.
Australian Made | 5 Essential Oil Blends | 5 Reiki-Infused Crystal Hearts | FREE Crystal Suncatcher | Limited Time Only
Vitality & Flow Bundle
From Morning Intention to Evening Stillness.
LIMITED OFFER
Receive our BRAND-NEW Colourful Fluorite Natural Crystal Suncatcher FREE with your Vitality & Flow Bundle for a limited time.
Five essential oil blends.
Five natural crystal hearts.
And one beautiful new LUCYFOX Crystal Suncatcher created to bring colour, light, and crystal beauty into your home.
The Vitality & Flow Bundle was created around the natural rhythm of your day.
Ready for the morning.
Success for the moments when you're working towards something.
Release for when you need to put something down.
Obsession for reconnecting with yourself.
And Enough when it's finally time to slow everything down.
No complicated routine.
Simply choose what fits the moment you're in.
READY + CLEAR QUARTZ
Balance • Clarity • Joy
Your Morning Ritual
Ready is where the day begins.
Fresh Australian botanicals meet beautiful florals, resin, and grounding woods in a bright aromatic blend featuring Pineapple Myrtle®, Eucalyptus Lemon Ironbark, Jasmine Absolute, Ylang Ylang, Frankincense CO₂, and Palo Santo.
Aromatic Profile
Fresh • Zesty • Floral • Woody
Paired with Clear Quartz
Clear Quartz is traditionally associated with clarity, intention, focus, and amplification.
Roll. Breathe. Choose how you want to begin.
SUCCESS + YELLOW JADE
Clarity • Motivation • Intention
Your Focus & Intention Ritual
Success combines Australian Lemon Myrtle, Mandarin Red, Rose Absolute, Eucalyptus Dives, Clove Bud, and Blue Cypress in a vibrant daytime aroma.
Aromatic Profile
Citrus • Floral • Spiced • Woody
Paired with Yellow Jade
Yellow Jade is traditionally associated with confidence, wisdom, optimism, abundance, and good fortune.
Roll. Breathe. Remember what you're working towards.
RELEASE + AMETHYST
Calm • Grounding • Release
Your Pause & Reset Ritual
Fresh Bergamot meets French Lavender, Nerolina, Atlas Cedarwood, and earthy Patchouli in a beautifully grounding botanical aroma.
Release was created for the moments when everything feels busy and you simply want to stop, breathe, and reconnect with yourself.
Aromatic Profile
Floral • Sweet • Earthy • Woody
Paired with Amethyst
Amethyst is traditionally associated with calm, intuition, reflection, and protection.
Roll. Breathe. Release what you don't need to carry.
OBSESSION + ROSE QUARTZ
Sensuality • Confidence • Self-Love
Your Self-Connection Ritual
Warm, sensual, and deeply captivating.
Obsession brings together Ylang Ylang, Tobacco Absolute, Patchouli, Atlas Cedarwood, Peru Balsam, and fresh Lemon in a sophisticated botanical fragrance created for the moments that are completely yours.
Aromatic Profile
Sweet • Floral • Woody • Balsamic
Paired with Rose Quartz
Rose Quartz is traditionally associated with love, compassion, harmony, connection, and self-love.
Roll. Breathe. Remember who you are.
ENOUGH + AMETHYST
Rest • Stillness • Calm
Your Evening Ritual
Enough is for the moment the day finally gets quiet.
French Lavender, Vetiver, Frankincense CO₂, Geranium, and Sweet Orange create a soft botanical aroma with floral, earthy, and citrus notes.
Aromatic Profile
Floral • Soft • Earthy • Citrus
Paired with Amethyst
Amethyst is traditionally associated with calm, intuition, reflection, and inner wisdom.
Roll. Breathe. Let the day finish.
Your Five Reiki-Infused Crystal Hearts
Every oil in your Vitality & Flow Bundle comes with its own natural crystal heart, intentionally selected to complement the ritual behind the blend.
Before leaving our studio, each crystal heart is professionally infused with Reiki energy by an experienced Reiki Practitioner.
You'll receive:
• 1 x Clear Quartz Heart with Ready
• 1 x Yellow Jade Heart with Success
• 1 x Amethyst Heart with Release
• 1 x Rose Quartz Heart with Obsession
• 1 x Amethyst Heart with Enough
Five oils.
Five crystals.
Five different intentions to move with you throughout your day.
Something completely new is joining this bundle.
Hang your suncatcher indoors opposite a sunny window and allow the faceted glass to catch direct sunlight, sending beautiful little rainbows through your room.
Why You'll Love the Vitality & Flow Bundle
• Five full-size 10ml LUCYFOX Essential Oil Blends
• Five completely different aromatic rituals
• Five natural crystal hearts
• Crystal hearts professionally Reiki infused
• Proudly Australian made essential oil blends
• Formulated in the Byron Bay Hinterland
• Created by an experienced Clinical Aromatherapist, Aromatic Medicine Practitioner & Cosmetic Chemist
• Crafted in small batches
• Predominantly Australian botanicals
• No alcohol
• FREE brand-new Colourful Fluorite Natural Crystal Suncatcher for a limited time
What's Included
• 1 x Ready Essential Oil Blend, 10ml
• 1 x Success Essential Oil Blend, 10ml
• 1 x Release Essential Oil Blend, 10ml
• 1 x Obsession Essential Oil Blend, 10ml
• 1 x Enough Essential Oil Blend, 10ml
• 1 x Natural Clear Quartz Heart
• 1 x Natural Yellow Jade Heart
• 2 x Natural Amethyst Hearts
• 1 x Natural Rose Quartz Heart
• 1 x FREE Natural Crystal Suncatcher, limited time only
The Vitality & Flow Ritual
Morning.
Ready.
When it's time to get moving.
Success.
When you need a moment.
Release.
When you want to reconnect with yourself.
Obsession.
And when the day is finally done.
Enough.
You don't need the same thing from morning until night.
Vitality & Flow gives you five different rituals so you can choose what fits the moment you're actually in.
Roll.
Breathe.
Reconnect.
Then continue.
Created by Experience
Every LUCYFOX Essential Oil Blend is thoughtfully formulated in the Byron Bay Hinterland by an experienced Clinical Aromatherapist, Aromatic Medicine Practitioner, and Cosmetic Chemist with more than 25 years of experience.
Our essential oil rollers are proudly Australian made in small batches using carefully selected botanical ingredients, including predominantly Australian botanicals.
There is no alcohol in our essential oil rollers.
Ready Essential Oil Ingredients
Helianthus Annuus Seed Oil (Sunflower Oil), Cocos Nucifera (Fractionated Coconut) Oil, Prunus Armeniaca Kernel Oil (Apricot Oil Refined), Simmondsia Chinensis Seed Oil (Jojoba Oil Aust), Camellia Oleifera Seed Oil (Camellia Oil), Leptospermum Petersonii Oil (Pineapple Myrtle®, CT Alpha-Pinene), Tocopherol (Mixed Tocopherols), Banksia Serrata Flower Extract (Banksia Extract), Terminalia Ferdinandiana Fruit Extract (Kakadu Plum Extract), Jasminum Grandiflorum Flower Extract (Jasmine Absolute), Cananga Odorata Flower Oil (Ylang Ylang Complete), Eucalyptus Staigeriana Branch/Leaf Oil (Eucalyptus Lemon Ironbark), Boswellia Carterii Resin Extract (Frankincense CO₂), Bursera Graveolens Wood Oil (Palo Santo).
Success Essential Oil Ingredients
Helianthus Annuus Seed Oil (Sunflower Oil), Cocos Nucifera (Fractionated Coconut) Oil, Prunus Armeniaca Kernel Oil (Apricot Oil Refined), Simmondsia Chinensis Seed Oil (Jojoba Oil Aust), Camellia Oleifera Seed Oil (Camellia Oil), Tocopherol (Mixed Tocopherols), Callitris Columellaris Wood Oil (Blue Cypress), Eucalyptus Dives Leaf Oil (Eucalyptus Dives), Banksia Serrata Flower Extract (Banksia Extract), Terminalia Ferdinandiana Fruit Extract (Kakadu Plum Extract), Citrus Reticulata Peel Oil (Mandarin Red), Rosa Damascena Flower Extract (Rose Absolute), Eugenia Caryophyllus Bud Oil (Clove Bud), Backhousia Citriodora Leaf Oil (Lemon Myrtle).
Release Essential Oil Ingredients
Helianthus Annuus Seed Oil (Sunflower Oil), Cocos Nucifera (Fractionated Coconut) Oil, Prunus Armeniaca Kernel Oil (Apricot Oil Refined), Citrus Aurantium Bergamia Fruit Oil (Bergamot Steam, FCF), Simmondsia Chinensis Seed Oil (Jojoba Oil Aust), Camellia Oleifera Seed Oil (Camellia Oil), Tocopherol (Mixed Tocopherols), Banksia Serrata Flower Extract (Banksia Extract), Terminalia Ferdinandiana Fruit Extract (Kakadu Plum Extract), Cedrus Atlantica Wood Oil (Atlas Cedar), Lavandula Angustifolia Flower Oil (French Lavender), Melaleuca Quinquenervia Leaf Oil (Nerolina, CT Nerolidol), Pogostemon Cablin Leaf Oil (Patchouli).
Obsession Essential Oil Ingredients
Helianthus Annuus Seed Oil (Sunflower Oil), Cocos Nucifera (Fractionated Coconut) Oil, Prunus Armeniaca Kernel Oil (Apricot Oil Refined), Simmondsia Chinensis Seed Oil (Jojoba Oil Aust), Camellia Oleifera Seed Oil (Camellia Oil), Tocopherol (Mixed Tocopherols), Citrus Limon Peel Oil (Lemon, Steam), Cedrus Atlantica Wood Oil (Atlas Cedarwood), Banksia Serrata Flower Extract (Banksia Extract), Terminalia Ferdinandiana Fruit Extract (Kakadu Plum Extract), Cananga Odorata Flower Oil (Ylang Ylang Complete), Nicotiana Tabacum Leaves Absolute (Tobacco Absolute), Pogostemon Cablin Leaf Oil (Patchouli), Myroxylon Balsamum Pereirae Balsam Oil (Peru Balsam).
Enough Essential Oil Ingredients
Helianthus Annuus Seed Oil (Sunflower Oil), Cocos Nucifera (Fractionated Coconut) Oil, Prunus Armeniaca Kernel Oil (Apricot Oil Refined), Simmondsia Chinensis Seed Oil (Jojoba Oil Aust), Camellia Oleifera Seed Oil (Camellia Oil), Tocopherol (Mixed Tocopherols), Boswellia Carterii Resin Extract (Frankincense CO₂), Pelargonium Graveolens Leaf Oil (Geranium), Vetiveria Zizanoides Root Oil (Vetiver), Banksia Serrata Flower Extract (Banksia Extract), Terminalia Ferdinandiana Fruit Extract (Kakadu Plum Extract), Lavandula Angustifolia Flower Oil (French Lavender), Citrus Sinensis Peel Oil Expressed (Sweet Orange).
Please Note
The crystals have natural variations in colour, clarity, inclusions, shape, pattern, and markings are expected and make every piece individual.
Crystal and Reiki information reflects traditional and personal spiritual practices and beliefs. Individual beliefs and experiences vary.
Safety & Important Information
For external use only.
Apply essential oil rollers to wrist and neck pulse points. Avoid contact with eyes and sensitive areas. Discontinue use if irritation occurs. Keep out of reach of children. Store below 30°C and away from direct sunlight.
This product has not been evaluated or approved by the Therapeutic Goods Administration (TGA). It is not intended to diagnose, treat, cure, or prevent any disease or medical condition.
LUCYFOX Essential Oil Blends are intended to be enjoyed as personal aromatic and everyday wellbeing rituals. Individual experiences with aroma may vary.
RETURNS
Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
To complete your return, we require a receipt or proof of purchase.
Please do not send your purchase back to the manufacturer. Message us at customerservice@lucyfox.com.au, so we can guide you with the return process.
There are certain situations where only partial refunds are granted: (if applicable)
* Any item not in its original condition, is damaged or missing parts for reasons not due to our error.
* Any item that is returned more than 30 days after delivery
REFUNDS (IF APPLICABLE)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
LATE OR MISSING REFUNDS (IF APPLICABLE)
If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at customerservice@lucyfox.com.au
SALE ITEMS (IF APPLICABLE)
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.
EXCHANGES (IF APPLICABLE)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at customerservice@lucyfox.com.au.
Please do not send your purchase back to the manufacturer. Message us at customerservice@lucyfox.com.au, so we can guide you with the return process.
Return postage from you to us is at your expense.
GIFTS
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.
If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and they will find out about your return.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund. There are exceptions but this needs to be discussed via customerservice@lucyfox.com.au
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
If you are shipping an item over $75, you should consider using a traceable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
MISSING ITEMS
- A photo of the label on the box showing the parcel weight
- A photo of all items received
- A photo of all the barcodes in the parcel
- The size of the box
If this is approved, a credit will be given to your account via a code to use on your next purchase.
